Lost Sales

Lost Sales provides you an overview of baskets that has been left by your retailers.

What is Lost Sales?

Lost Sales provides you with an overview of baskets that have been left by your retailers. In these baskets, you can see exactly what your retailers have left and the total amount of each basket, so you can see the potential sale that has been lost.

Who has Lost Sales activated on their account?

Lost Sales are not activated on all Turis Accounts, as this feature are only for accounts on a variable Turis Plan, therefore you might not have this feature accessible to your account. If you potentially would like this feature on your account, please reach out to support@turis.app to hear more about your options.

Where do I find Lost Sales on my account?

Lost Sales can be found in your sidebar when expanding your order section, below Orders;

Just like with the Orders you already have, from the sidebar, have an overview of how many new Los Sales you have waiting to be reviewed - This is shown on the red label:

You might notice this feature has a BETA-Label assigned as this feature is still under development - Because of this, you might experience a few errors, however, do not hesitate to let our support know about this.

How do I navigate in Lost Sales?

Navigating in Lost Sales is fairly easy and simple! When accessing the Lost Sales page you will be met by an overview of the newest Lost Sales first and when scrolling down the page, you will see older Lost Sales.

In Lost Sales you also have the option to filter for older Lost Sales and the default setting here is 30 days;

Below the filter, is where you will find the Lost Sales - Here you get a quick overview of;

When the Lost sales were registered
Items in the basket
Total Amount in the retailers currency
Buyer details
Their last order in Turis
Internal comments left by your or a member of your team
New-Label (shown on Lost Sales not yet open by you or your team)

Clicking on the Lost Sales will expand your overview giving you more details about the Lost Sales, including each item, amount in pcs and cases, prices, along with an option to contact the buyer directly through an email.

When using Turis' option to contact the buyer a Standart Turis template will pop up when clicking the Contact Buyer button

Here you can review and edit the template as well before sending the email to your retailer.

Settings tied with Lost Sales

With Lost Sales there are also a few new settings tied to the feature, which you should check out.

Notifications

As a default Lost Sales notification emails are turned off - However if you would like to receive an email whenever you have a new Lost Sale registered in Turis, this can be turned on in you Settings > Notifications > Admin

Email templates

It is also possible to permanently change the email template you see in Lost Sales > Contact buyer, so the standard email aligns with your preferences right away.

This template can be changed in Tools > Emails > Emails editor;

Here you simply choose the right template in the drop-down; Lost Sales! (for buyers) and you can start editing the email subject and the email body.

Anything else I need to be aware of when using Lost Sales

When using Lost sales, please be aware some retailers log in to place items in their baskets to eventually finish the order later - However Turis cannot differentiate this from an actual Lost Sales, therefore within 30-40 minutes of the basket being left, you will receive a notification to your email (if this notification is turned on).

Sometimes you will also receive a notification to your email and when you log in later to view the Lost Sale it's gone - This can happen because either 1. the retailer has emptied their basket themselves or, 2. the retailer has submitted the basket to a order, meaning they logged in and placed the order. In that case, this will be shown as a regular order in Orders.

When using Turis' email template, the continuation of communication will happen through your email - This means, that if the retailer were to respond to your email, their response will be sent to your email and their response will not be shown in Turis.